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Send us your general comments, questions, or suggestions by mail.
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For security reasons, please do not email us personal account information.
If you have a concern regarding an existing account (checking, savings, CD, loan, etc.), please contact Citizens using one of the following methods:
- Contact a Citizens specialist by telephone using a number provided below.
- Visit your local Citizens Banking Center.
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To Report a Citizens Card Lost or Stolen |
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1-888-226-5237 (during business hours)
1-800-523-4175 (after business hours) |
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Fraud Concerns |
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To report fraud or learn how to protect yourself visit our Fraud Concerns page |
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| Customer Service Center |
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Phone:
219-923-1499 or
1-888-226-5237
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Hours:
Mon-Thu, 8:00am - 5:30pm
Fri, 8:00am - 6:00pm
Sat, 8:30am - 1:00pm |
| Telephone Banking |
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Phone:
1-800-237-9809 |
Hours:
Telephone Banking is available 24 hours a day, 7 days a week. |
| Online Banking |
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Phone:
219-923-1499 or
1-888-226-5237 |
Hours:
Online Banking is available 24 hours a day, 7 days a week. |
| Personal Banking |
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Phone:
219-923-1499 or
1-888-226-5237 |
Hours:
Mon-Thu, 8:00am - 5:30pm
Fri, 8:00am - 6:00pm
Sat, 8:30am - 1:00pm |
| Business Banking |
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Phone:
1-888-811-6344
Fax:
219-227-3105 |
Hours:
Mon-Fri, 8:00am - 5:00pm |
| Residential Loans |
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Phone:
219-923-1499 or
1-888-226-5237
Any branch can assist you. |
Hours:
Mon-Fri, 8:00am - 5:00pm
Sat, 8:30am - 1:00pm |
| Commercial Loans |
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Phone:
219-322-5314 or
1-800-730-0630
Fax:
219-322-7882 |
Hours:
Mon-Fri, 8:45am - 5:00pm |
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